Refund policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

It must also be in the original packaging.

Non-returnable items:

Gift cards (Electronic Card), Downloadables & Wallpaper (Custom made to specific size).

To complete your return, we require your order number.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery won't be accepted for refunds or inspection and will be sent back to the customer/sender.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally this can take up to 3 working days.

Late or missing refunds (if applicable).

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at crystaldivinealchemy@gmail.com


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crystaldivinealchemy@gmail.com with a photograph of damage or defect.


Shipping

To return your product, you should mail your product to:

Tookool Limited
Pedro Moreira
C/O Crystal Divine Alchemy
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom


You will be responsible for paying for your own shipping costs for returning your item unless it's damaged or faulty. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.